Where can I find my tickets?
You will receive a confirmation email from Capture Ticketing after you purchase your tickets. This email will contain your order information and QR code. The QR code contains your whole order. Any additional orders you make with that same email address will automatically be added to the QR Code.
What do I do if I did not receive the confirmation email?
Make sure to check your spam and promotion folders for the email from Capture Team. If you do not see the email, Go to the Menu bar on our website and click Resend Email. All Order information attached to either the Email or Confirmation code you supply, will be emailed directly to you. You can also create an account with Capture Ticketing using the same email you used to purchase the tickets and your orders will automatically link so you can view them.
Send Event Order Summary EmailWhat do I do if I lost my QR code and confirmation email?
Staff at the event will be able to look up your order, either by name or email and check you in that way, so no worries!
Do I need a Capture Ticketing account to purchase a ticket?
No, you do not have to sign up for an account to purchase or access your order. You will receive an email with your order information and QR code after your purchase.
Why was I only sent one QR code?
Your QR Code is linked to every ticket purchased with your account/email
Can I screenshot or print my QR code?
Yes, Your QR code will work if you have it saved or printed out.
Contact the Event directly if…
- You have a refund related request
- You need to upgrade / swap / transfer your order
- You have specific questions about the event
Contact Capture Ticketing if…
- You can not log into your account
- You can not verify your email
- Any other account related issues
